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Purchasing FAQs |
How much does Advanced Link Manager cost?Current pricing information is always available online. Discounts are available if you purchase more than one license or if you purchase Advanced Link Manager together with Advanced Web Ranking.
What is the process for ordering Advanced Link Manager?Ordering Advanced Link Manager is very simple. Just place your order on the secure online purchase form. Once your payment goes through, a confirmation is sent via email with your payment details and the license key that you need to register the software. Will my order be secure?Yes! In order to protect our customers, the order forms on our web site are run on a secure server, utilizing encryption technology to safeguard all credit card transactions from unauthorized viewing. Your personal information is kept secure and will not be transferred to other parties. Which payment methods are accepted, and what are your payment terms?The following payment methods are accepted:
The fastest method is to use a credit card or Paypal. All the other methods may delay your order until the payment is actually received.
Can I send through a purchase order?Payment via purchase order (PO) is still possible of course, but please bear in mind that the license key can only be sent after payment is received and processed. Upon receipt of a PO we'll issue your organisation with an invoice, reflecting your PO number. To submit a PO please contact our e-commerce partner. They will provide you with the fax number where you can send your company data. Please make sure you have the following information available:
Once that is done, an invoice (referencing the PO #) and licensing agreement will be sent via email. If no credit card details are supplied with the PO, the invoice can be paid within 30 days by mailed cheque, faxed/phoned credit card or direct bank transfer. If you have placed your order but find that you are waiting for your organisation to actually make the payment, you can contact us and request a fully-functional evaluation license key to help you cope with any bureaucratic delays. Are there any discounts if I purchase multiple software licenses or if Advanced Web Ranking and Advanced Link Manager are purchased together?Yes! When you purchase both Advanced Link Manager and Advanced Web Ranking together (the bundle package) you get a 50% purchase discount for Advanced Web Ranking. We also offer volume discounts for all orders consisting of more than 1 license, upgrade or maintenance renewal. The discounting is strictly limited to orders for multiple licenses placed in a single transaction. The discount rates are:
How is the software distributed? Will I receive a CD-ROM or shrink-wrapped product?Caphyon has adopted the Electronic Software Distribution (ESD) model. Consequently software is available only via HTTP download. Caphyon does not distribute any software on CD, DVD or as a shrink wrapped product. If you wish to have a backup copy of our software on a CD, please check the "Backup CD" option when you purchase our products. As all commercial licenses include 12 months of software maintenance (support and updates), the ESD model is the best way to stay up to date with the numerous software releases made available to you. At your discretion, maintenance can also be renewed (as described here). You can download the complete software package for Advanced Link Manager from our download page: Download Advanced Link Manager After an order has been placed, how and when can the license key be accessed?Once the payment is received, a confirmation email will be sent. Instructions on accessing the license key are provided in this confirmation email. If you purchase by credit card, the confirmation email is usually sent within one hour, but sometimes it may take up to 48 hours if your order requires manual processing. In any case, if you experience a delay longer than 48 hours, please contact us with your purchase details and we'll investigate. Can I get a refund or perhaps have an acceptance period in case I am not happy with the product?Refunds and acceptance periods are actually not needed. We provide a fully functional version of Advanced Link Manager for you to evaluate. Evaluations are for at least 30 days, allowing you to see and use the software before you proceed with a purchase. What you'll be using during your evaluation is what you'll be getting when you buy. In fact activating the commercial license involves simply updating the license key. We can also provide you with an evaluation extension if you need more time to become confident in your decision to move ahead with a purchase (just contact us). So please, take advantage of our liberal evaluation policy and be sure that our software is right for you and your team before proceeding with a purchase. Are there any applicable taxes?As European companies, Caphyon and its reseller partner are exempt from withholding taxes in the USA. For compliance reasons, a W8-BEN form can be sent out to any US company by simply contacting us and requesting a copy. Orders for the European Union customers are subject to VAT (value added tax), which is due if a private customer in the EU purchases an electronically-delivered product from a publisher located outside the EU. Corporate customers who specify a valid VAT ID number in the ordering process do not pay any VAT. No other taxes are collected by Caphyon. Are there any money saving packages?In addition to the basic products, we also created the following money saver packs:
Advanced Link Manager Standard/Professional/Enterprise Plus is the best long-term solution, as it is a money saver package that includes a 3-year maintenance plan, allowing you to benefit from technical support, application and search engine updates for an extended period. Plus, you will receive a 20% discount of the price you would pay for buying a Professional version first and then purchasing 2 maintenance plans separately. |
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Each Advanced Link Manager license is accompanied by a free 12
months 
The license key will only be issued after your payment is
received.